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Terms of Service

Use of this site signifies your agreement to the Terms of Use. PandaVPN reserves the right, at any time, to modify, revise or update the Terms of Use at any time by updating this posting. Customer confirms his or her acceptance of the modifications or updates by continuing to use the site.

Before using this VPN or you may become a member of PandaVPN, you must read and accept all of the terms in, and linked to, this Terms of Use and the Privacy Policy. We strongly recommend that, as you read this Terms of Use, you also access and read the linked information.

Business Entity and Billing

PandaVPN is a digital VPN, privacy, and internet security software brand operated by MOPUBI LIMITED, UNIT 02, 9/F, THE BROADWAY, NO. 54–62 LOCKHART ROAD, WANCHAI, HONG KONG. The PandaVPN product family includes PandaVPN Pro and PandaVPN Lite.

For PandaVPN subscriptions purchased directly through pandavpnpro.com, MOPUBI LIMITED is responsible for providing the PandaVPN software and VPN services, account access, subscription management, product functionality, refund request handling, and customer support.

Payments may be processed by authorized third-party payment service providers made available at checkout, including PayPal, supported local payment methods, and supported cryptocurrency payment methods. Depending on the selected payment method, these providers may process payment information, payment authorization, one-time or recurring charges, refunds, chargebacks, digital asset transfers, and other payment-related services in accordance with their own terms and privacy policies.

The payment amount, currency, subscription period, renewal price, renewal frequency, and any applicable promotional offer will be displayed before purchase.

Where automatic renewal applies, the selected payment method will be charged at the disclosed renewal price and billing interval until the subscription is canceled.

Services

PandaVPN Services are transitory digital network communications services, which enhance internet security and privacy. At your request and at your sole discretion we automatically provide unsupervised and non-monitored data conduit – virtual private network (VPN) connection – for your exclusive use, at your own risk and responsibility. You are solely and exclusively responsible for the use of the PandaVPN Services. PandaVPN will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed. PandaVPN liability is further limited by other provisions of these Terms.

We grant you a permission to use the PandaVPN Services subject to the restrictions set forth in these Terms. Your use of the PandaVPN Services is at your own risk. The PandaVPN Services may be modified, updated, interrupted or suspended at any time without notice or liability. We do not bear any liability for any harm or other adverse consequences to you, caused by this. PandaVPN, its owners, employees, agents and others that are involved with the PandaVPN services are not in any way or form liable for any harm of any kind executed or not executed, resulting from or arising through or from the use of any account registered with PandaVPN services.

PandaVPN services and subscriptions are not offered, sold, or intended for use in mainland China. Users located in mainland China are not eligible to purchase, access, or use PandaVPN services.

PandaVPN services and subscriptions may also be unavailable in certain other countries or regions due to legal, regulatory, sanctions, payment provider, or platform restrictions.

In any event, PandaVPN shall not be liable for any loss, monetary or non-monetary harm beyond what the client paid to PandaVPN, and this shall not include attorney fees or court costs irrespective of any laws or statutes that prescribe otherwise.

Refund Policy

For purchases made directly through pandavpnpro.com, users may request a refund within 7 days of the initial purchase. The 7-day plan is non-refundable.

Where a website subscription includes automatic renewal, users may cancel it at any time through their PandaVPN account or the relevant payment provider. Cancellation prevents future renewal charges but does not automatically result in a refund for the current subscription period. Renewal payments are generally non-refundable unless otherwise required by law or approved under this Refund Policy.

Purchases made through the Apple App Store or Google Play are subject to the payment, subscription, cancellation, and refund policies of the relevant platform.

Certain local payment methods and cryptocurrency payment methods may not support refunds after the payment has been completed due to restrictions imposed by the relevant payment provider or payment network. Where applicable, such restrictions will be displayed at checkout or otherwise communicated by the relevant payment provider.

No refund will be provided for accounts suspended or terminated due to a violation of these Terms.

Intellectual Property Rights

Subject to the terms and conditions of these Terms, we grant you a limited, non-exclusive, personal, non-transferable, non-sublicensable, license to:

download and use a copy of the PandaVPN software;
use the PandaVPN Services, including, without limitation, the products and services made available on or through the PandaVPN software or our website. No other right or license of any kind is granted to you hereunder with respect to the PandaVPN Services. The license provided herein is effective until terminated. This license automatically terminates if you fail to comply with these Terms.

The PandaVPN Services, including, but not limited to, the PandaVPN software, mobile application and all other items, are owned and copyrighted by PandaVPN, and are protected worldwide. We retain all right, title and interest in and to the PandaVPN Services and any portion thereof, including, without limitation, all copyrights, trademarks, service marks, trade secrets and other intellectual property rights. You shall not take any action to jeopardize, limit or interfere in any manner with our ownership of and rights with respect to the PandaVPN Services. All rights are reserved unless otherwise noted.

Prohibited and Restricted Uses

Your access to and use of the PandaVPN Services is subject to these Terms and all applicable laws and regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to terminate the accounts of, and block access to the PandaVPN Services to any users who infringe any applicable laws or these Terms.

While using the PandaVPN Services you agree not to, and agree not assist, encourage, or enable others to use the PandaVPN Services:

1) for unlawful, illicit, illegal, criminal or fraudulent activities, including but not limited to port scanning, sending spam, sending opt-in email, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of email sent in vast quantities even if the email is routed through third-party servers, any pop-up launching, use of stolen credit cards, credit card fraud, financial fraud, cryptocurrency fraud, cloaking, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, offer or sale of prohibited, military and dual use goods, offer or sale of controlled substances, identity theft, hacking, pharming, phishing, scraping in any form or scale, digital piracy, intellectual property infringements and other similar activities;

2) to assault, interfere, gain unauthorized access, deny service in any way or form to any other network, computer or node through PandaVPN Services;

3) to exploit children in any way, including audio, video, photography, digital content, etc.;

4) to upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another's computer;

5) to interfere with or attempt to interfere with the proper working of the PandaVPN Services, any transactions being offered in connection with the PandaVPN Services or any other activities conducted by us, disrupt our website or any networks connected to the PandaVPN Services, or bypass any measures we may use to prevent or restrict access to the PandaVPN Services;

6) to exploit the PandaVPN Services in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity;

7) to use any robot, spider, scraper, or other automated means to access our website or PandaVPN Services for any purpose without our prior written permission;

8) to collect or harvest personal information about other users of the PandaVPN Services;

9) to collect or harvest personal data of individuals, without legitimate interest or consent, or in violation of any applicable law;

10) to take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;

11) to share any data or other content with any unreasonably large number of persons, including without limitation sending blast communications to a large number of recipients or sharing content with persons you do not know or who do not know you;

12) to represent that you are the representative or agent of any of the PandaVPN Services, including any of its functionality;

13) to incorporate the PandaVPN Services or any portion thereof into any other program or product;

14) to copy or reproduce, in any form or by any means, any part of the PandaVPN Services;

15) to modify, translate, reverse engineer, decompile, disassemble, or create any derivative works based on the PandaVPN Services, including any of its files or documentation, or any portion thereof, or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the PandaVPN application or any portion thereof;

16) to violate general ethic or moral norms, good customs and fair conduct norms;

17) to violate any third party's rights, including any breach of confidence, personal data, copyright or any other intellectual property or proprietary right;

18) to threaten, stalk, harm, or harass others, or promote bigotry or discrimination;

19) to attempt to manipulate the PandaVPN name, services or products;

20) to solicit or harvest personal information from or communicate with minors;

21) attempt to gain unauthorized access to the PandaVPN Services, user accounts, computer systems or networks connected to the PandaVPN Services through hacking, password mining, brute force or any other means;

22) to use the PandaVPN Services for any military purpose, including cyberwarfare, weapons development, design, manufacture or production of missiles, nuclear, chemical or biological weapons;

23) to otherwise infringe or circumvent these Terms.

In addition, for users who make use of the bandwidth to download for a long time, which makes the servers abnormal and affects other users, PandaVPN will limit their speed in order to protect IP from being abused.

For the security of your account, non-customized accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing account to others will be borne by you.

We reserve the right to refuse service, suspend accounts or limit access to the PandaVPN Services in our sole discretion. Such suspension or access limitation may be implemented by PandaVPN instantly and without any indication, notice or refund. We may suspend your account for clarification and/or investigation, or request you to explain your actions and provide additional information. If your account has been suspended, you must contact us for further information. We may suspend your user account for a reasonable period of time before we terminate it permanently.

We are under no obligation to enforce the Terms against you. We encourage you to let us know about the violation of these Terms by any PandaVPN users; however, in case of such violations, we may take appropriate action at our sole discretion.

Disclaimer of Warranties

Reasonable efforts are taken to improve the accuracy and integrity of the PandaVPN Services, but we are not responsible for downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other errors. Notwithstanding any other provision of these Terms, we reserve the right to change, suspend, remove, or disable access to the PandaVPN Services, or any functionality comprising a part of the PandaVPN Services at any time without notice. In no event will we be liable for making these changes. As a registered user in good standing, you may be provided with limited service by PandaVPN. We do not warrant, and will not have any liability or responsibility for your use of PandaVPN Services or other the products or services we provide. We may also impose limits on the use of or access to the PandaVPN Services, for any reason and without notice or liability. Our website, products and services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.

We shall not be responsible or have any liability for any delay or failure to perform to the extent due to unforeseen circumstances or causes beyond its reasonable control, including, without limitation, failures of your telecommunication or internet service providers, Force Majeure, earthquakes, fires, floods, embargoes, labor disputes and strikes, riots, war, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities.

Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of Seychelles, excluding its rules governing conflicts of law.

Changes to the Terms of Service

We may change our Terms of Service from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Terms of Service.

How to Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

[email protected]

For privacy-related questions, please contact:

[email protected]