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Popular questions
Jump straight to the questions users most often need when setting up, paying for, connecting, or streaming with PandaVPN.
Q → Why can’t PandaVPN connect? Fix connection failures by checking your network, switching servers, restarting PandaVPN, or trying another protocol.Q → What should I do if I have paid successfully but Premium has not taken effect? Check your account, purchase channel, restore purchase status, and payment sync.Q → How do I cancel a subscription or automatic renewal? Find where to cancel based on whether you paid through PayPal, App Store, Google Play, or the website.Q → Why does the streaming service show the wrong region? Troubleshoot wrong region, old location, streaming cache, account region, and server selection.Q → How do I install PandaVPN on my device? Start here to download, install, sign in, and connect PandaVPN on your device.Q → Why does PandaVPN request VPN permissions? Learn why VPN permission is required and how it helps PandaVPN create a secure connection.
New to PandaVPN?
Start here if you are setting up PandaVPN for the first time.
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Download PandaVPN
Install the official app for your device and avoid unofficial download channels. 01→ Set up your first connection
Sign in, choose your first server, connect, and confirm your VPN protection status. 02→ Check privacy & safety basics
Learn about official channels, VPN permissions, account safety, DNS behavior, and safe app usage. 03Browse by topic
Open a focused FAQ page for setup, billing, privacy, connection, streaming, or app behavior questions.
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Getting Started
Start here if you are new to PandaVPN. Find help for installation, sign in, first connection, server choice, Smart Mode, and basic troubleshooting.→ Account & Billing FAQs
Find answers about accounts, payment, refunds, subscriptions, auto-renewal, device limits, and account deletion.→ Privacy & Security
Learn how PandaVPN handles safe downloads, VPN permissions, DNS behavior, AdBlocker, account safety, and privacy-related settings.→ Connection FAQs
Fix unable-to-connect issues, blocked websites, unchanged IP, DNS problems, protocol switching, server choice, and unstable networks.→ Streaming FAQs
Troubleshoot region errors, slow video, Netflix, Disney+, YouTube, cached location, and server selection for streaming apps.→ Product & App Behavior
Understand Smart Mode, routing modes, app behavior, server list behavior, AdBlocker behavior, and platform-specific feature differences.Find help for your device
Open a focused FAQ page for your device, operating system, TV platform, or command-line environment.
Still need help?
Send support your device, app version, server, purchase channel, and the exact error message or screenshot.